Shipping Policy

How do I know where my order is?

You can track your order HERE

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most Bomaker packages are shipped via UPS, USPS, DHL, Canada Post, Amazon Logistics or FedEx. You could contact carriers for further shipping information:

FedEx: 1(800) 463-3339

DHL Domestic: 49 (0) 228 902 435-11

USPS: (800) 222-1811

Canada Post: 1-877-281-4137

UPS Domestic: 1-888-742-5877 

Amazon Logistics: (206) 266-4064

What countries do you ship to?

We can ship to most countries in the world.
Countries not shipped to include: Saudi, United Arab Emirates, Qatar, Argentina, Kenya, Turkey, Nepal, Pakistan, etc.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route. 

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email. 

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment to P.O. boxes or APO/FPO addresses

bomaker.com ships to addresses within the U.S., some of U.S. Territories (Please consult customer@bomaker.com before ordering), and does not ship to P.O. Box and APO/FPO/DPO addresses.

Delivery time and freight are as follows:

Free shipping in USA, Canada, European countries and Japan. And our products are shipped out from the nearest local warehouse and will be delivered in 3-7 business days.

Please note: We're sorry to tell dear customers that Polaris 4k laser TV cannot be shipped in Australia at the moment due to a shortage of inventory. If there is a need to ship from other countries, the customer needs to bear the freight and customs fees. Sorry for the inconvenience. Please contact us if you have any questiopn: customer@bomaker.com.

Shipping Region	Shipping Charge	Shipping Method	Estimated Delivery Times
United States	/	Standard Shipping	3-12 days
Canada	/	Standard Shipping	3-12 days
Japan	/	Standard Shipping	3-12 days
Europe	/	Standard Shipping	3-12 days
Australia	$200	Standard Shipping	3-12 days
Other regions	Please refer to actual payment	Standard Shipping	5-12 days

 *Due to COVID-19, there may be shipping delays that will impact delivery times. Please be patient with the local customs and shipping providers in your country. Thank you for your understanding.

How are customs duties and import taxes handled?

All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries. All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.

Bomaker is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

The tariff is paid by Customers. Please be assured that we will inform the customer of the approximate tariff by email in advance before delivery. 

If the parcel was destroyed or returned because the customer doesn't pay for the tariff or receive the parcel on time, we ONLY return the product price as the following:

Product Price	Refund
Below $50	100% refund
$50-$200	50% refund
Over $200	25% refund

Reliable and friendly customer service

We support online chat and we are ready to respond within a 24-hour time frame. Please contact us at customer@bomaker.com for more details.